Frequently Asked Questions

Find answers to your questions.

If you require any further help, please contact us.

Viewing Videos

The guidance videos are are best viewed on a PC, Laptop or Tablet, trying to watch on a smartphone will be difficult due to the size of the videos. There is a commentary with each video, please ensure you have your audio turned on. If you find that the videos are of a poor quality, please change the speed to 720p in the settings button at the bottom of the screen.

You can also view the video in full screen by clicking on the box in the right hand corner of the video. Alternatively, you can view the videos via our YouTube channel.

One Admin

One admin feature is available for all customers who have a self-managed script installed on their website. It is a simple drop down menu above the main script menu where you can access any of the scripts that you use.


A guide on using this feature is available for download here.

Web Hosting

Free Parking account holders.

You can login to your hosting account here.


All Sort it Web Design customers have complete access and control over their domain and web hosting accounts, you should have been advised of your login details when the account was setup, if you do not have these details, please contact us.


Free Parking send out reminders that the domain and hosting services are due for renewal. These notices are sent out approximately 2 months before the renewal date. You can renew these services anytime prior to that date and for as long as you wish. The reminders have details on how to renew your account.


Viewing the website traffic and statistics of your site.

You can see the statistics on who is viewing your site via the Awstats section of your hosting account. A guide on understanding what details are available can be found here.


Free Parking account holders.

Free Parking has an excellent guide on how to setup your email in a mail program. View it here.


If you wish to create a new email account, please view this guide.


Webmail; click here to login to your webmail. You will need your email address and password to gain access.


Additional help/faq here.


Web Hosting NZ account holders.

Guide on how to setup your email in a mail program. View it here.


If you wish to create a new email account, please view this guide.


Additional help/faq here.

Image Resize

Do I need to take a copy of my images before resizing them?
No, but it is a good idea to have a copy of the original images as they will be the best resolution.


Why do I need to resize my photos?
Using images at the wrong sizes, without optimising them for the web, can drag down the performance of your website, with negative usability and SEO consequences. Large images will take longer to load and in a gallery or slideshow, make the whole experience unfriendly for any visitors. They will also take longer to load up in your gallery adminstrator program.

What programs can I use for editing my images.
Free Software
Windows Live Photo Gallery - this software is part of the Windows Live Essentials package.
Fotor Photo Editor (Mac) 

Not Free Software
Microsoft Picture Manager - this software used to be bundled with all versions of Microsoft Office up until Office 2010. Sadly, Microsoft decided to remove this excellent program from the bundle from Office 2013 onwards.
 Photoshop CC

Website Terminology

Browser: A program which allows a person to read hypertext. The browser gives some means of viewing (or listening to) the contents of pages and of navigating from one page to another.


Domain Name: In short, a domain name is nothing more than an alias for a numeric web address. Each web site on the internet has a numeric address that functions like coordinates on a map. Instead of pointing to a geographic location on earth, these numeric addresses, called IP addresses, point to a graphical location on the Internet. Computers have no problems with locating and remembering numeric addresses. In contrast, most humans have trouble remembering long, complicated sequences of numbers. So, to make surfing the web easier, the domain name system was invented. This system allows people to use easy to remember names for web sites instead of those number sequences.


FTP: File Transfer Protocol. The Internet engineering standard for transferring files from one computer to another i.e. from a web creator's computer files to the virtual server or vice versa. Such a transfer is made via a special FTP software program such as WS_FTP or CuteFTP. There are many Internet sites that have established publicly accessible repositories of material that can be obtained using FTP, by logging in using the account name anonymous, thus these sites are called anonymous ftp servers.


Hyperlink: In computing, a hyperlink, or simply a link, is a reference to data that the reader can directly follow either by clicking, tapping, or hovering. A hyperlink points to a whole document or to a specific element within a document.


IP Address: Every machine that is on the Internet has a unique IP number - if a machine does not have an IP number, it is not really on the Internet. Most machines also have one or more domain names that are easier for people to remember. IP addresses are numerical, often 32-bit addresses that are expressed as four numbers between 0 and 255, separated by periods, for example:

URL: URL stands for Uniform Resource Locator, and is used to specify addresses on the World Wide Web. A URL is the fundamental network identification for any resource connected to the web (e.g., hypertext pages, images, and sound files). Most web browsers display the URL of a web page above the page in an address bar. A typical URL could have the form, which indicates a protocol (http), a hostname (, and a file name (index.html).


Web Mail: Web mail is a Web page interface used to access email through a Web browser. In order to use Web mail your mail Provider needs to provide this service, or you can get a subscription to an Internet Web mail service some free, some paid subscriptions). Web mail is a secure Web page that you load in your Web browser and log in by entering your username and password. Web mail is popular as it allows you to send or receive email from anywhere, so long as the computer you are using is connected to the Internet and has a Web browser. It is an excellent option for those travelling or working outside the office.